Conditions of Use

Payments

We offer payment services for all master/visa and debit cards via PayFast.

EFT

If clients have access to internet banking, they can pay for their orders via EFT (Electronic Funds Transfer) by setting up Netbaby t/a www.netbaby.co.za as a beneficiary:

  • Netbaby CC
  • Nedbank
  • Branch : Business Banking Northrand
  • Branch Code : 198 765
  • Account number : 108 121 4287

Please be sure to use your order number received as a payment reference. This usually takes 2 days to appear on our statement.

Shipping

Delivery within South Africa only for only R85 inclusive of VAT per order.

Postage and handling within South Africa is done via courier. Unless requested, the standard SA post office fees will not be used. Although more cost effective, we prefer to get your products delivered quickly.

www.netbaby.co.za will deliver to all major regions via couriers. Once you have placed your order online, with Netbaby, we will dispatch orders within 10 working days from payment confirmation via PayFast or EFT. We make use of The Courier Guy as well as Fastway Couriers.

Please Note leading up to the festive season, deliveries may be prolonged due to fluctuation on distributors.

If you require an urgent delivery, please email customercare[@]netbaby.co.za with your name & order number so we can do our best to arrange this for you. Couriers offer a same day service, Saturday service, after hours service as well as early bird service at an additional fee which is not stated.

If your order is delayed due to a stock shortage, you will be contacted by phone or email. If you wish to cancel your order due to longer than expected delivery times you may do so. We do rely on our suppliers for stock so this is sometimes out of our control.

Pick-Ups

Strictly delivery only; no pick-ups allowed.

Returns

www.netbaby.co.za is pleased to offer a satisfaction guarantee for all items purchased from us, including sale items. Providing goods are returned to us in their original condition and packaging, unworn, unwashed and with labels intact, we offer a 30 day refund or exchange policy (from the original date of dispatch).

We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect. In this case please email customercare[@]netbaby.co.za prior to sending goods back.

Exchanges that are not the result of a defect or a mistake where www.netbaby.co.za has sent you the wrong product will require additional postage and handling charges.

Conditions

  • No refunds or exchanges will be offered for products that have had tags removed, have been worn or washed
  • No refunds or exchanges will be offered on products or any garments where the packaging has been damaged (hangers/bags excluded)
  • www.netbaby.co.za is not responsible for the for freight costs in returning the items to our warehouse, except where the goods are deemed faulty in which case www.netbaby.co.za will cover any postage costs. Please email customercare@netbaby.co.za prior to sending goods back
  • Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card
  • Items for return should be kept in a smoke-free environment as returns will be refused on items that are returned smelling of tobacco smoke.
  • If you have not adhered to the manufacturers conditions and instructions, Netbaby will not honour the warranty.
  • Please contact us before sending the goods back.