Shipping & Returns

R85 for delivery countrywide

Yes, that’s correct, R85 from the smallest to the biggest and everything in between; all our products are delivered for R85 direct to your door, or office, anywhere in South Africa. Sorry, but for now we do not deliver outside of the borders of South Africa. No more unpleasant surprises when paying for your order. No matter where in South Africa, the price you see is the price you pay, simple.

When will you receive your order?

Officially delivery takes place up to fourteen (14) working days, however in certain cases a lot quicker when we have all the items for your order in stock. Orders leave our premises the following working day of your order confirmation and payment validation. Our courier takes on average two working days for delivery to major centres and three working days for outlying or regional areas. Although we will try and ensure that you receive your order on time, we cannot guarantee it. We kindly request that you ensure you are available at the specified address to receive your order and that you are contactable during business hours so that if issues do arise you can be reached.

For a more accurate delivery time, email us on kim[@]netbaby.co.za

Please Note

We strive to provide the finest quality baby products from trusted brands to your front door hence the reason we are unable to stock each and every item, which means that sometimes, certain items have to be requested from our suppliers direct or because some of our products are made to order.

Should we be out of stock of an item or there is a delay in the product reaching our premises in time, we will notify you and automatically give you the choice to cancel your order if you are not prepared to wait just that little bit longer, but believe us, it’s worth the wait.

Delivery policy

Subject to stock availability with suppliers and receipt of payment, requests will be processed within 7-10 days and handed over to a courier company for delivery.

The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User’s chosen delivery address in the same good order.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to customercare[@]netbaby.co.za.

Collections

We are strictly an ecommerce business and do not have a showroom. All our products are shipped directly from our warehouse centre or from our suppliers. This avoids delays, extra charges and importantly better pricing to you our customers. Should you wish to Contact Us simply email customercare[@]netbaby.co.za for a prompt response.

Returns / Refund Policy

Products may not be returned unless the incorrect product has been supplied by the Provider or the product is damaged or faulty. If the wrong product has been supplied, or if the product is faulty or damaged, the Provider will exchange it on condition that the customer returns the products within five (5) days of receipt. In such an instance, the Provider will make a reasonable effort to exchange the product upon receipt of the returned products, but if replacement is not possible, the Provider will refund the purchase price including delivery cost within 7 working days. If a product is reported as faulty after the five (5) days, the unit will be sent back to the distributor for repair or replacement. All manufacturer warranties apply to products bought online at www.netbaby.co.za

Payment Options

Payment may be made via Visa, MasterCard, cards or by bank transfer into the Provider’s bank account, the details of which will be provided after checkout.